Returns

If your order was delivered by Royal Mail or Evri, you can generate a shipping label for which there is a £6.95 fee. However, if the return is warranty-related, the shipping label will be free.

For orders not delivered by Royal Mail or Evri, we will send you a CN23 form. You will need to visit a parcel shop with your package and the CN23 form to purchase a shipping label yourself. Once the parcel is delivered, we will refund any additional return costs exceeding £6.95. Please attach the receipt to the notes in your return request, and we will take care of it for you. However, if the return is warranty-related, the shipping label will be completed refunded to you.

It is possible to register a return shipment via the button below. Once you have done this, you can take your package + return label to a drop-off point of the chosen carrier.

Unfortunately, it is not possible to exchange an item via a return. In this case, we recommend that you return the order, request for a refund and place a new order through the website.

In exceptional cases, you may receive the wrong product. We ask you to contact us directly via the contact. form. We would like to hear what went wrong. Do not forget to mention your order number. We will then contact you as soon as possible.

In exceptional cases, you may receive a defective product upon arrival. We will resolve this annoying situation quickly and properly. Make sure you have your order number and email address at hand. The order number can be found in the order confirmation you received by e-mail.

We have created a dedicated page for registering a damaged product. In this case, we would also like to receive a photo as proof, which you can easily upload on the same page. In case of damage, please select the reason “product is damaged”. After we have received your application, we will assess it and contact you as soon as possible.

Damage to products must always be reported in this way.

For warranty cases, we refer you to this page.

As soon as we receive the return package in our warehouse, you will receive an email with a receipt of confirmation. Within a few days after receiving the returned item, the return will be processed by us and you can expect a response by e-mail. In case of refund, the amount will be back in your account within 48 hours. Keep in mind that it can take up 14 days before we receive the parcel in our warehouse.

As a customer, you are responsible for the shipment to the return address of Fishdeal, therefore, you are free to choose a carrier. We recommend that you ship by registered / insured mail, especially when returning valuable items.

No, unfortunately you cannot return the Fishdeal Gift Card. The gift card is also not exchangeable for money.

Yes. We will refund the money to the gift card code.